Frequently Asked Questions

Your first visit is a chance to get comfortable and begin building a connection with your counselor or therapist. We’ll spend time getting to know one another and talking about what brings you in. You’ll have the opportunity to share as much (or as little) as you’d like about your current situation, your goals, and what you hope to gain from counseling. This time also allows you to get a sense of how well we communicate together, so you can feel confident moving forward.

It’s not an interview, it’s a conversation. Your first session is designed to give you space to ask questions, feel heard, and begin shaping the direction of your future sessions. Think of it as laying the foundation for the journey ahead that will move at your pace and according to your needs.

Yes. Everything you share with your counselor, therapist, or wellness provider is confidential       and protected under HIPAA (Health Insurance Portability and Accountability Act) requirements.

This means your personal information, session notes, and anything discussed in appointments are not shared with anyone without your written permission.

The only exceptions to confidentiality occur if there is an immediate risk of harm—either to yourself or to someone else. In those rare situations, we are legally and ethically obligated to take steps to ensure safety. This could mean contacting emergency services or notifying someone who can help.

We do not work directly with insurance companies. However, many of our clients choose to use their Out-of-Network Provider coverage. In these cases, clients pay us directly and then submit their invoices to their insurance company for possible reimbursement. Depending on your plan, you may receive partial or full reimbursement, or it may apply toward your deductible. Invoices are always available to view and print from our Client Portal, making the process simple if you wish to submit them.

There are important reasons why we don’t contract with insurance providers:

Privacy: Insurance companies require access to session notes and mandate that clients be given a diagnosis. Because we do not report to insurance companies, your information remains completely private. If a diagnosis is discussed, it stays strictly between us unless you request it in writing.

One of the greatest advantages is privacy and discretion. Because we do not bill insurance, you are not required to receive a formal diagnosis just to begin counseling. This means your personal mental health information stays completely confidential and is never shared with an insurance company.

Another benefit is freedom of choice. Insurance companies often decide what issues qualify for counseling, how many sessions are allowed, and what type of therapy will be covered. By choosing to work outside of insurance, you and your provider are free to create a plan that fits your unique needs and goals—without restrictions or outside control.

The session rate is $175. It is the same for individual, marriage, family, face to face, and virtual appointments.